AB-900T00: Introduction to Microsoft 365 and AI Administration MS Learn Guide

The primary focus of this course is to provide learners with a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. The course introduces foundational concepts, core services, and administrative controls of Microsoft 365. It is not intended to make learners advanced administrators, but to give them the foundational knowledge needed to understand and manage the Microsoft 365 environment.

The course also builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite. While there are no hands-on labs, each module includes a 15-minute instructor demonstration to reinforce key concepts.

Learning objectives

After completing this course, students will be able to:

• Describe the core services and administrative controls of Microsoft 365.
• Describe the security foundations of Microsoft 365, including Microsoft Entra, Microsoft Defender XDR, and related tools.
• Describe how to protect and govern data in Microsoft 365 using Microsoft Purview.
• Describe Microsoft 365 Copilot and agents, including their capabilities and how they utilize AI.
• Perform basic administrative tasks for Microsoft 365 Copilot.
• Perform basic administrative tasks for Microsoft 365 Copilot agents.

Audience profile

This course is targeted to beginning-level technical IT professionals and novice administrators seeking a foundational understanding of Microsoft 365 services and Microsoft 365 Copilot.

The person taking this course is looking to understand the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents. They do not require prior hands-on experience but should have basic functional experience with Microsoft 365 services and a general understanding of IT practices.

Prerequisites

Before attending this course, students should have:

• Basic functional experience with Microsoft 365 services
• A proficient understanding of general IT practices.

Course Outline 

Learning Path 1 - Explore Microsoft 365 Administration

• Module 1 - Introduction to Microsoft 365 core services and admin controls
• Module 2 - Explore Microsoft 365 security foundations
• Module 3 - Protect and govern data in Microsoft 365
  

Learning Path 2 - Explore Microsoft 365 Copilot and Agent Administration

• Module 1 - Explore Microsoft 365 Copilot and agents
• Module 2 - Perform basic administrative tasks for Microsoft 365 Copilot
• Module 3 - Perform basic administrative tasks for Microsoft 365 Copilot agents