AB-210T00: Accelerate Sales Pipelines with AI in Dynamics 365 Labs

This lab includes MS Learn content which is fully integrated in the account portal and lab environment.

AB-210T00 teaches Dynamics 365 Sales end to end through a single running scenario: Contoso Coffee, a Seattle commercial coffee equipment company working to close the gap between $8.5 million in sales and a $12 million target. Across nine labs, learners configure the environment with users, security roles, territories, auto numbering and Copilot summarization, then run the full lead to close path from trade show lead capture through 
qualification, catalog pricing, opportunity management and a won deal, before extending the platform with dashboards, Power Automate and Copilot Studio. AI is the through line: Copilot record summaries and chat, the Sales Qualification Agent for automated lead research, and the Sales Opportunity and Sales Close agents for pipeline risk detection and autonomous follow-up. Tooling spans the Sales Hub app, the Microsoft 365 admin center, the Power Platform admin center, Microsoft Entra ID, the Exchange admin center, Power Automate and Copilot Studio, with verification steps built into each lab so learners confirm every configuration before moving on. The two agent labs depend on Dynamics 365 Sales Premium licensing or preview features and are written as self-contained, so learners in a limited trial can review the configuration path without blocking the rest of the course. 

Labs are available in English.