AB-6004: Introduction to service in Dynamics 365 Lab

This lab includes MS Learn content which is fully integrated in the account portal and lab environment.

The AB-6004 lab provides comprehensive training on Microsoft Dynamics 365 customer engagement and field service applications. Students learn to navigate and utilize core Dynamics 365 modules including Field Service, Customer Service, and operational workflows. The course emphasizes practical, hands-on experience with creating and managing work orders, building self-service knowledge bases, configuring customer engagement channels, and scheduling field service operations. Through four progressive labs, learners develop essential skills for implementing and managing Dynamics 365 solutions in real-world business environments.

Labs are available in English.