XtremeLabs receives the Silver Stevie® Award in the Customer Service Team of the Year category in the 18th Annual International Business Awards®.
XtremeLabs prides itself on providing great customer service. The core values at XtremeLabs emphasize listening first and then listening some more. XtremeLabs strives to understand the customer’s needs first and then provide complete, thoughtful responses to better assist with client needs. The Judges had the following comments on XtremeLabs’ nominations:
I really like how XtremeLabs completely reimagined their Customer experience and set a new bar for team empowerment resulting in an industry-leading Net Promoter score of 47. Nice work!
XtremeLabs have had some excellent results in a short period for going the extra mile and making every customer feel special.
XtremeLabs’ support team has done some brilliant work this year, achieving a 96% positivity rate which is very impressive. Keep up the great work.
Great NPS score and really great way to explain to the team what the difference between good and great support. Fantastic to see such good feedback from your customer base. You are doing great and are really on the right track here.
XtremeLabs LLC achieved a high Net Promoter Score® of 47 after reimagining our customer experience. Per Satmetrix, a Net Promoter Score of 28 is average for the Software and Apps sector, making our NPS of 47 an excellent outcome for our teams’ efforts.
Updates to the XtremeLabs platform continue to improve the communication between users and our support team. A live chat feature has been embedded right into the account portal. Users can easily chat with the support team and request assistance from the account portal or the lab environment.
XtremeLabs is also the winner of the Gold Stevie Award in the Virtual Labs category, 4 IBA Stevie Awards in 2019; including the People’s Choice Stevie Award, and the IMS Global 2020 Platinum Learning Impact Award.
Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.